Where Quality Comes First...

My friend Tetra had a customer awhile back who was buying Florida's Natural juice, which we had on sale for $1.79. The ad specifically excluded grapefruit juice, but she wasted the time of two cashiers, and three managers, to argue her case. As far as I know, she didn't get her way. (xxguiltysinsxx, can you corroborate that?)

Since the storm hit Saturday and closed the store down at 6 PM, the scanning department was unable to post the new sale prices (or remove the old ones for that matter. Thus, we had to give away a few groceries for free (because they rang up higher-than-marked). One woman bought a can of Maxwell House coffee. Price scanned was $2.99 but there was a sign that said 99¢. She argued for it free, and got it. What does she do next? She goes to get something. What do you know, it's another can of Maxwell House coffee, on a separate order. She tried to get two ScanRites out of one item. (Rule says that any other item on that order is sold at sale price.)

I saw one woman take a copy of Sunday's Philadelphia Inquirer (which, incidentally, we sell for 99¢) and stuff the coupons and ads from four more papers into it, and then buy it. That's called "cheating."

Lastly, a reminder. If you've got WIC checks, and they entitle you to a pound bag of dried beans or peas, you cannot substitute jellybeans. Yes, someone actually tried this. No, they didn't get away with it.

Where Quality Comes First...

My friend Tetra had a customer awhile back who was buying Florida's Natural juice, which we had on sale for $1.79. The ad specifically excluded grapefruit juice, but she wasted the time of two cashiers, and three managers, to argue her case. As far as I know, she didn't get her way. (xxguiltysinsxx, can you corroborate that?)

Since the storm hit Saturday and closed the store down at 6 PM, the scanning department was unable to post the new sale prices (or remove the old ones for that matter. Thus, we had to give away a few groceries for free (because they rang up higher-than-marked). One woman bought a can of Maxwell House coffee. Price scanned was $2.99 but there was a sign that said 99¢. She argued for it free, and got it. What does she do next? She goes to get something. What do you know, it's another can of Maxwell House coffee, on a separate order. She tried to get two ScanRites out of one item. (Rule says that any other item on that order is sold at sale price.)

I saw one woman take a copy of Sunday's Philadelphia Inquirer (which, incidentally, we sell for 99¢) and stuff the coupons and ads from four more papers into it, and then buy it. That's called "cheating."

Lastly, a reminder. If you've got WIC checks, and they entitle you to a pound bag of dried beans or peas, you cannot substitute jellybeans. Yes, someone actually tried this. No, they didn't get away with it.